Shipping-policy

All delivery and shipping time frames are estimates. The total window you can expect combines two distinct periods.

• The estimated delivery time is 2–7 days.
• The estimated shipping time is 7–15 days.

Products are primarily sourced from overseas, which can extend the overall timeline compared to domestic-only retailers. The final handoff depends on the courier’s ability to complete the delivery.

If Your Package is Late

Delays can be caused by customs holds, bad weather, or other unforeseen events. These circumstances are outside our direct control.

Usedevice is not responsible for packages undelivered due to an incorrect address entered at checkout. Verifying your details before placing an order prevents this issue.

Reporting a Damaged or Missing Item

Proof of damaged or missing items must be received within 5 days of delivery. This reporting window is essential for initiating a resolution.

Costs for Returning an Item

For a standard return, the customer pays return shipping costs. Original shipping charges are non-refundable. Return shipping cost will be deducted from the refund.

When a Replacement is Sent

Usedevice covers the shipping cost for a replacement when the damage calls for a replacement rather than a refund. The timeline for an exchange depends on your location and varies.

Accurate address entry and timely reporting within the 5-day window are critical for a smooth resolution process.