FAQ
Can I change or cancel my order?
We understand plans can shift quickly. If you need to update the contact information on your order—specifically your email address, name, or address—we can assist with that. However, the items you selected are locked in once the order is placed; we cannot modify the products themselves. Usedevice also maintains the right to accept or decline any order, or any portion of it, at any stage, even after you’ve received a confirmation or seen a card authorization.
Cancellation is a separate matter and carries a firm policy. If you decide to cancel, a fee of 30% of the Total Price will be applied. This charge is not waived, even if you cancel just moments after submitting the order, as our payment processor imposes costs on us for these reversals. Furthermore, once an order has been packed or handed over to the carrier, it is no longer eligible for cancellation at all.
What are the real costs, and how can I pay?
The figure you see on our site is the price in US Dollars, and the transaction is processed in that currency. No taxes are added to the listed amount. If your card operates in a different currency, the final sum debited from your account is determined by the daily exchange rate applied by your card issuer on the day they handle the transaction.
For payment, we work with four specific methods:
- VISA
- Mastercard
- AMEX
- PayPal
We are unable to process payments through personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
When using a promotion or discount code, keep in mind that only one code can be used per order. These offers are not stackable with other promotions, unless a specific campaign’s terms explicitly state that combining is allowed.
Regarding security, your payment information is transmitted through an SSL-encrypted page directly to our credit card provider’s network for authorization. We do not retain your credit card details on our own servers.
Where is my package, and what affects delivery?
Your order begins its journey at our warehouse in China. The preparation phase takes 2-3 business days, operating Monday through Friday. The package is then dispatched the day after processing concludes. We do not hand off shipments on weekends. Be aware that during holidays or major sales events, the processing window may need to be extended.
To prevent delays, the shipping address you provide must be entered using only English characters and punctuation. If your address contains non-English letters, please swap them with the closest English equivalents—for instance, using “c” for “ç”. Once an order moves into processing or shipping, the address cannot be altered.
After your order ships, you will receive tracking details via email one day later. The tracking number itself typically activates within 24 hours of the shipment being dispatched.
An economy shipping service is available at no cost for orders that reach the minimum purchase threshold. This free shipping option does not apply to items that are discounted, on sale, or categorized as oversized or overweight.
When your package crosses into your country, your local customs authority may assess import taxes, duties, and related fees. These are your responsibility and are not covered in the price you paid to Usedevice. We also have no influence over any delays caused by customs processing.
What if something is wrong with my order?
If your delivery is missing items, or if you discover a product is defective, incorrect, or damaged, you need to notify us within 7 days of the delivery date. To help us resolve the issue efficiently, your report must include your order number, clear photographs of the item, and any other relevant references found on the package.
For returns that fall outside of those specific problems, you have a 30-day window from the date you received the order to submit a request. Your request should include your order number and the reason you’re sending it back. The items must reach us in their original condition, with all packaging intact. Please note that a selection of items is marked as final sale and cannot be returned.
You are responsible for covering the return shipping costs and any other associated fees.
Once your returned package arrives at our facility, the inspection and processing can take up to 14 business days. We will send a confirmation email to let you know when that process is finished.
How and when will I get my money back?
Approved refunds are sent back to the payment method you originally used. For credit and debit card transactions, we transmit the refund to your card-issuing bank within 7-10 business days after we receive the returned item or process your cancellation request. The moment the credit actually appears on your statement is determined by your bank’s own posting timeline. If you haven’t seen the funds after this period, the most direct next step is to contact your card-issuing bank to check on the status of the credit.