Return Policy
Your Shipping Choice and Its Consequences
The moment you finalize your order, the shipping option you pick sets the stage for everything that follows. Opting for FREE SHIPPING (Without Tracking) means your package is dispatched with only a Proof of Shipping. There is no tracking number to follow, and you accept the possibility that the parcel might not reach you. It’s a straightforward trade-off: no shipping cost, but no visibility.
If your basket total climbs above $75, we strongly recommend switching to STANDARD SHIPPING (With Tracking). This gives you continuous monitoring of your package’s progress from our warehouse to your doorstep, removing the uncertainty that comes with the untracked option.
When Your Order Doesn't Arrive
If 60 days go by and your order still hasn’t shown up, we don’t leave you hanging. At that point, the matter is handed directly to our tier 2 support team, and we issue a refund for your money, no questions asked. This is the safety net built into the free shipping choice—you’re not left empty-handed if the package gets lost along the way.
Getting a Damaged or Incorrect Item Sorted
Opening a box to find a faulty unit, the wrong product, or something you’re simply not happy with is frustrating. To get a refund or replacement moving, we may need a video or photo of the defective product as proof. Before reaching out, make sure you have these details ready:
- Order number
- Proof of purchase
- Video or photo of the faulty product
- Complete delivery address
- Contact telephone number
The Rules for Sending Something Back
You have 45 days from receiving your order to get in touch with us about a return. This window applies only to items bought directly through https://www.usedevice.com. If you purchased from one of our authorized retailers, that’s where the return needs to go.
When you send a product back, it must arrive in its original packaging, with every accessory, manual, and piece of documentation accounted for. The item itself should be unused and in the same condition we sent it. We cannot process returns that show stains, folded cards, or broken seals/plastic foiling. If a returned product turns up in an unacceptable state, we reserve the right to not refund or exchange. A return that arrives without a receipt may be refused, and usedevice.com reserves the right to deny any return.
What We Can't Take Back
Some items are simply not eligible for return. This includes anything that has been personalized—those products are non-refundable and cannot be exchanged. The same goes for items purchased through retailers, products you bought incorrectly, and anything damaged through customer mishandling.
Timelines for Processing and Getting Your Money Back
After your return arrives, processing may take up to 14 business days. We’ll send an email confirmation once it’s complete. For defective products, a full refund is credited. For non-defective items, the refund amount excludes all shipping and handling fees.
All refunds go back to your original form of payment. When you’ve paid by credit or debit card, the refund is sent to the card-issuing bank within 14 business days of us receiving the returned item or your cancellation request. How quickly the funds appear on your statement depends entirely on the bank, so any questions about posting times should go to them directly.
Changing Your Mind About an Order
If you decide to cancel after placing an order, a cancellation fee of 30% of the Total Price applies. This isn’t an arbitrary charge—it’s because the merchant processor/credit card charges us a fee for cancellations, regardless of how quickly you act. The fee stands even if you cancel just a second later. And once an order has been packed or shipped, cancellation is no longer possible.
Starting the Process
To obtain the physical return address, email our customer service at [email protected]. That’s the single step that kicks everything off.